Refund Policy

Digital Products and CAD Models

Eligibility for Refunds:

Due to the nature of digital products, all sales of CAD models and downloadable content are final once the download has been initiated or the file has been accessed.

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Exceptions:

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e File corruption or technical issues preventing access

e Significant discrepancy between product description and delivered content
 

Refund Process

1. Contact customer support within 7 days of purchase
2. Provide order details and specific reason for refund request
3. Our team will review your request within 48 hours

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If approved, refund will be processed to original payment method within 5-7 business days

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Online Courses :

Satisfaction Guarantee: We offer a 14-day money-back guarantee for our online courses under the following conditions:

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• You have completed less than 20% of the course content

• You have attempted the course but found it unsuitable for your needs

• Request is submitted within 14 days of purchase

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Exclusions :

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• Bulk purchases or discounted courses

• Course bundles or special promotional offers

• Courses where all content has been accessed or downloaded

Course Refund Process:

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• Submit refund request via email or contact form

• Include your order number and detailed reason for dissatisfaction

• Our education team will review your course progress and request

• If approved, refund will be processed within 5-7 business days